Client Rights Protection

For your convenience you may complete forms in our office or electronically online.

Effective Living Center has two locations and phone numbers. Location one is at 821 W. St. Germain, St. Cloud, MN. 56301. Phone number (320)-259-5381. Location Number two is at 103 6th St NE, Little Falls, MN. 56345. The phone number (320) 632-3166. Clients may contact either location to request to speak to a supervisor about a concern.

Client Bill of Rights: a copy of the client bill of rights that met the requirements of MN Rules part 4747.1500 (MN statute section 148F.165, subd. 2) is posted in a prominent location in the counselor(s) office(s).

Rights: All clients had the rights identified in Minnesota Statutes, 148F.165 and/or as applicable part 144.651 (residential) and/or 253B.03 (clients under commitment). Clients are provided with a written statement and it is reviewed with them during service initiation/intake. When service initiation is completed in person, the client initials to acknowledge the receipt/review of the statement.

Explanation of procedures: A client has the right to have, and a counselor has the responsibility to provide, a nontechnical explanation of the nature and purpose of the counseling procedures to be used and the results of tests administered to the client. The counselor shall establish procedures to be followed if the explanation is to be provided by another individual under the direction of the counselor.

Client bill of rights: The client bill of rights required by section 144.652 shall be prominently displayed on the premises of the professional practice or provided as a handout to each client. The document must state that consumers of alcohol and drug counseling services have the right to:

1. expect that the provider meets the minimum qualifications of training and experience required by state law.
2. examine public records maintained by the Board of Behavioral Health and Therapy that contain the credentials of the provider.
3. report complaints to the Board of Behavioral Health and Therapy 335 Randolp Ave. Suite 290, St Paul, MN. 55102. Phone: 651-201-2756. Download form at: https://mn.gov/boards/behavioral-health/public-information/complaints-discipline.jsp
4. be informed of the cost of professional services before receiving the services; Effective Living Center has predetermined rates for all treatment services. These rates are based on private pay status, insurance contracts, and Behavioral Treatment Funds. Specific rates can be obtained from the office manager. The facility does not accept Medicare. Licensed staff is not able to accept partial payment for services or have fees waived.
5. privacy as defined and limited by law and rule.
6. be free from being the object of unlawful discrimination while receiving counseling services.
7. have access to their records as provided in sections 144.92 and 148F.135, subdivision 1, except as otherwise provided by law;
8. be free from exploitation for the benefit or advantage of the provider.
9. terminate services at any time, except as otherwise provided by law or court order.
10. know the intended recipients of assessment results.
11. withdraw consent to release assessment results, unless the right is prohibited by law or court order or was waived by prior written agreement.
12. a nontechnical description of assessment procedures; and
13. a nontechnical explanation and interpretation of assessment results, unless this right is prohibited by law or court order or was waived by prior written agreement.

Stereotyping: The provider shall treat the client as an individual and not impose on the client any stereotypes of behavior, values, or roles related to human diversity.

Misuse of client relationship: The provider shall not misuse the relationship with a client due to a relationship with another individual or entity.

Exploitation of client: The provider shall not exploit the professional relationship with a client for the provider's emotional, financial, sexual, or personal advantage or benefit. This prohibition extends to former clients who are vulnerable or dependent on the provider.

Sexual behavior with client: A provider shall not engage in any sexual behavior with a client including:

1. sexual contact, as defined in section 604.20, subdivion 7; or
2. any physical, verbal, written, interactive, or electronic communication, conduct, or act that may be reasonably interpreted to be sexually seductive, demeaning, or harassing to the client.

Sexual behavior with a former client: A provider shall not engage in any sexual behavior as described in subdivision 6 within the two-year period following the date of the last counseling service to a former client. This prohibition applies whether or not the provider has formally terminated the professional relationship. This prohibition extends indefinitely for a former client who is vulnerable or dependent on the provider. Additionally, if the provider has a professional license that requires a longer period of time then said license description of time is utilized.

Preferences and options for treatment: A provider shall disclose to the client the provider's preferences for choice of treatment or outcome and shall present other options for the consideration or choice of the client. A variety of therapy approaches are utilized by the staff. However, the primary theoretical approach to treatment utilized by this agency is Motivational Interviewing and Cognitive Behavioral. In other words, our thoughts affect our feelings, and behaviors.

Referrals: A provider shall make a prompt and appropriate referral of the client to another professional when requested to make a referral by the client. If you desire services not available at the agency, ask a staff person and they can assist you with the information.

This document has been reviewed with me; is posted in the office and I have received a copy. Additionally, I understand the contents.